Troubleshooting

Common issues and their solutions when using FinlyticZ.

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Tally Not Connected

Symptom: The FinlyticZ Connector shows "Connection failed" when testing the Tally connection.

Solutions:

1. Ensure Tally is running — Tally must be open with a company loaded
2. Check the port: • In Tally: Press F12 > Advanced Configuration > Verify port is 9000 • In Connector: Go to Tally Setup > Verify Host is localhost and Port is 9000
3. Enable Server mode in Tally: • Tally ERP 9: F12 > Advanced Configuration > Act as Server: Yes • Tally Prime: F12 > Connectivity > Act as Server: Yes
4. Check Firewall: Ensure port 9000 is not blocked by Windows Firewall • Open Windows Defender Firewall > Allow an app through firewall • Add Tally and FinlyticZ Connect if not listed
5. Restart Tally after changing port/server configuration

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Company Not Showing in Connector

Symptom: No companies appear under "Tally Companies (Available for Sync)".

Solutions:

1. Ensure Tally is running with a company open
2. Click the Refresh button on the Companies screen
3. Verify the Tally connection is successful (test from Tally Setup)
4. If using network setup, ensure both PCs are on the same network

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Sync Not Working / Sync Errors

Symptom: Data is not syncing or sync shows errors.

Solutions:

1. Go to Sync Jobs in the Connector to view error logs
2. Ensure Tally is running and the company hasn't changed
3. Check internet connection — the Connector needs internet to push data to the cloud
4. Verify your subscription/license is active (check Dashboard)
5. Try clicking Run Sync Now manually
6. Increase Tally Retry Attempts in Tally Setup > Sync tab

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Login Issues

Symptom: Unable to log in to the mobile app or Connector.

Solutions:

1. Verify your email and password are correct
2. Check internet connection
3. If you forgot your password, tap Forgot Password on the login screen
4. If you get a device conflict error, it means another device is registered. You'll be prompted to switch devices via OTP verification
5. Clear app cache and try again

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Mobile App Not Showing Data

Symptom: Dashboard or reports are empty after login.

Solutions:

1. Ensure the Connector is running and syncing on the desktop
2. Pull down to refresh on the Dashboard
3. Check if the correct company is selected (side menu > Companies)
4. Verify sync status in the Connector's Sync Jobs screen
5. Check internet connection on your phone

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OTP Not Received

Symptom: OTP for verification is not arriving.

Solutions:

1. Check your spam/junk folder in email
2. Wait up to 2 minutes for delivery
3. Tap Resend OTP if the timer has expired
4. Ensure the email/phone number on your account is correct
5. Contact support if issue persists

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Connector Crashes or Won't Open

Symptom: FinlyticZ Connect crashes on startup or doesn't open.

Solutions:

1. Ensure only one instance of the Connector is running (check system tray)
2. Restart your PC and try again
3. Reinstall the Connector: • Uninstall from Control Panel > Programs • Download and install the latest version
4. Check that Java is properly installed (the Connector bundles its own runtime, but system conflicts can occur)

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Slow Sync Performance

Symptom: Sync takes a very long time.

Solutions:

1. Large Tally companies with many vouchers will take longer on the first sync
2. Subsequent syncs are incremental — only new/changed data is synced
3. Ensure a stable internet connection (wired preferred over WiFi)
4. Close unnecessary applications on the Tally PC to free up resources
5. Increase sync interval if real-time data isn't critical (Tally Setup > Sync tab)

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Biometric Lock Issues

Symptom: Biometric authentication fails or doesn't work.

Solutions:

1. Ensure your device supports fingerprint or face ID
2. Re-register your biometric in phone Settings > Security
3. Disable and re-enable biometric lock in FinlyticZ Settings
4. Use PIN/password as fallback

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Still Need Help?

If your issue isn't listed above:

• Email: support@finlyticz.com
• Phone: +91 7304471349
• Website: finlyticz.com

Please include:

• Your registered email
• Description of the issue
• Screenshots (if applicable)
• Connector version and Tally version